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FAQ | Asheville Hostel & Guest House
Frequently asked Questions
Where
Are you downtown?
Yes
Central Business District
Walk anywhere downtown in less than 11 minutes
Parking?
Free if parking & walking downtown
Lyft & Uber if traveling outside of downtown
Parking garages if driving
We have parking for a trailer
When
Reserve in advance?
Yes
Warm Fri & Sat fill months in advance
Check
availability
and reserve
Can we just show up?
No
We don't offer same day reservations
Warm weekends fill weeks in advance
Check availability pricing &
reserve
Book before midnight of arrival date
Checkout time?
Noon
Any time before 12:00 noon pm
Self checkout
No need to notify of your departure
Check-in time?
After 4 pm
Reservations scheduled on arrival date via sms
We text the phone listed in reservation at 3:30 pm
Please respond instead of just showing up
Reply to your confirmation about parking info for that day, if you arriving before we open
Check-in after Midnight?
Late fee
$10 for each partial hour starting at 12:01 am
Check-in before 4 pm?
No
We are not able to check-in guests before 4 pm
Rooms are being cleaned from noon until at least 4 pm
Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk
Curfew or lock out?
No
Quiet time from 10 pm to 10 am
Reserve one night?
No
Multi-night minimum keeps price down & value up
Check out any time before noon on the departure date
Arrival date must be correct independent of nights stayed
Stay longer than a week?
No
Maximum stay of 7 nights per month
What
Bunks or dorm beds?
No
A single guest room has been added
Keyed private rooms only
Shared lockable bathrooms
Priced for two guest
Bedding provided?
Yes
All bedding is provided
Linens, pillows, & comforter
Let us know if you need more
Personal bedding prohibited to prevent bed bugs
Educate yourself about bed bugs & travel
Towels provided?
Yes
Washcloths & bath mats also provided
Let us know if you need more
What should I pack?
Clothing
Please check our weather
Guests are often surprised by the temperature
Especially how cold it is at night in the mountains
Toiletries
Shampoo & conditioner provided
Bring your own:
Toothbrush & toothpaste
Shaving supplies
Use anything found in the bathroom
Hair dryer?
Yes
Each bathroom should have a hair dryer
Ask for a hair dryer if you don't see one
Use bathroom outlets, hair dryers will trip bedroom circuits
Iron & ironing board?
Yes
We have an iron & ironing board
Generally visible in the common area
Ask for an Iron & board if you don't see one
Alcohol allowed?
Yes
Review NC alcohol laws
Alcohol laws vary greatly from state to state
Air conditioning?
Yes
All bedrooms have AC unit controlled by the guest
Common areas are fan cooled
Heating?
Yes
Tiny House heating is controlled by the guest
All other rooms have central heating
Bedrooms have floor registers controlled by guest
We can instantly adjust the house temperature remotely
Let us know if house heat needs adjustment
Pets or animals allowed?
No
Pets or animals are not allowed under any circumstances
Do not leave pets or animals in your vehicle
Cancellation policy?
2nd paragraph of the:
terms
page
Please communicate immediately if there is a possibility of a cancellation
Free internet access?
Yes
Free high-speed WiFi
Free access to a physical computer
Our internet is very fast
Is it safe?
Yes
Only crime since 2000 has been petty theft
Roll up your windows & lock the doors to your vehicle
We haven't had broken glass on our street
Nor violent crime
Our cameras cover most of the street on our block
Public areas have cameras
Is it noisy?
No
Quiet hours are 10pm to 10am
Sound can carry from room to room
Fans help with noise masking
Guests are generally respectful of others
How
How much does it cost?
Check the reservation system
Priced for 2 guests
New! 1 guest room added
Prices listed are actual total price
Weeknights cost less than Fri & Sat
Best way to check current pricing:
select arrival & departure dates
Way to cook?
Yes
We have a simple kitchen for guests use
Refrigeration & food storage available
Indicate cooking plans when checking in
Ask for anything that you don't see available
Laundry?
No
We don't have laundry facilities for guests
Nearest laundromat is several miles away
There is dry cleaning nearby
Discounts?
Yes
Weeknights cost less than Fri & Sat
Winter priced lower than warm peak season
Party hostel?
No
We sell sleep
Quiet time is 10 PM to 10 AM
Plenty of places to party late nearby
How Far From
City Bus?
One Block
from the central transit station
Walking directions from the city bus to us
All buses begin and end at the central transit station
City bus called: ART - Asheville Redefines Transit
Greyhound?
Unsure
The Greyhound station was shut down in 2020
Guests have been getting dropped off at gas stations
The situation is still fluid as of Dec 2021
AVL Regional Airport?
15 miles
City bus is $1 but a long ride
Bus schedule to Airport
Bus only runs during work hours
Driving directions
Taxi is about $45
Uber or Lyft closer to $20
New for 2021! Schedule ride shares in the app PRIOR to arrival!
(Guests have reported a shortage of drivers, scheduling in advance has been effective)
CLT Airport?
2hr 15min
Directions
Check alternate routes if traffic is bad
Orange Peel
3 blocks
Directions
Grey Eagle?
21 minute walk
Walking directions
In the River Arts District
Short Uber or Lyft
Driving directions
Civic Center?
10 minute walk downtown
Directions