FAQ | Asheville Hostel & Guest House

Where

Are you downtown?

• Yes

• Central Business District
• Walk anywhere downtown in less than 11 minutes

Parking?

• Free if parking & walking downtown
• Lyft & Uber if traveling outside of downtown
• Parking garages if driving
• We have parking for a trailer

When

Reserve in advance?

• Yes

• Warm Fri & Sat fill months in advance
• Check availability and reserve

Can we just show up?

• No

• We don't offer same day reservations
• Warm weekends fill weeks in advance
• Check availability pricing & reserve
• Book before midnight of arrival date

Checkout time?

• Noon

• Any time before 12:00 noon pm
• Self checkout
• No need to notify of your departure

Check-in time?

• After 4 pm

• Reservations scheduled on arrival date via sms
• We text the phone listed in reservation at 3:30 pm
• Please respond instead of just showing up
• Reply to your confirmation about parking info for that day, if you arriving before we open

Check-in after Midnight?

• Late fee

• $10 for each partial hour starting at 12:01 am

Check-in before 4 pm?

• No

• We are not able to check-in guests before 4 pm
• Rooms are being cleaned from noon until at least 4 pm
• Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk

Curfew or lock out?

• No

• Quiet time from 10 pm to 10 am

Reserve one night?

• No

• Multi-night minimum keeps price down & value up
• Check out any time before noon on the departure date
• Arrival date must be correct independent of nights stayed

Stay longer than a week?

• No

• Maximum stay of 7 nights per month

What

Bunks or dorm beds?

• No

• A single guest room has been added
• Keyed private rooms only
• Shared lockable bathrooms
• Priced for two guest

Bedding provided?

• Yes

• All bedding is provided
• Linens, pillows, & comforter
• Let us know if you need more
• Personal bedding prohibited to prevent bed bugs
• Educate yourself about bed bugs & travel

Towels provided?

• Yes

• Washcloths & bath mats also provided
• Let us know if you need more

What should I pack?

• Clothing

• Please check our weather
• Guests are often surprised by the temperature
• Especially how cold it is at night in the mountains

• Toiletries

• Shampoo & conditioner provided
• Bring your own:
• Toothbrush & toothpaste
• Shaving supplies
• Use anything found in the bathroom

Hair dryer?

• Yes

• Each bathroom should have a hair dryer
• Ask for a hair dryer if you don't see one
• Use bathroom outlets, hair dryers will trip bedroom circuits

Iron & ironing board?

• Yes

• We have an iron & ironing board
• Generally visible in the common area
• Ask for an Iron & board if you don't see one

Alcohol allowed?

• Yes

• Review NC alcohol laws
• Alcohol laws vary greatly from state to state

Air conditioning?

• Yes

• All bedrooms have AC unit controlled by the guest
• Common areas are fan cooled

Heating?

• Yes

• Tiny House heating is controlled by the guest
• All other rooms have central heating
• Bedrooms have floor registers controlled by guest
• We can instantly adjust the house temperature remotely
• Let us know if house heat needs adjustment

Pets or animals allowed?

• No

• Pets or animals are not allowed under any circumstances
• Do not leave pets or animals in your vehicle

Cancellation policy?

• 2nd paragraph of the: terms page
• Please communicate immediately if there is a possibility of a cancellation

Free internet access?

• Yes

• Free high-speed WiFi
• Free access to a physical computer
• Our internet is very fast

Is it safe?

• Yes

• Only crime since 2000 has been petty theft
• Roll up your windows & lock the doors to your vehicle
• We haven't had broken glass on our street
• Nor violent crime
• Our cameras cover most of the street on our block
• Public areas have cameras

Is it noisy?

• No

• Quiet hours are 10pm to 10am
• Sound can carry from room to room
• Fans help with noise masking
• Guests are generally respectful of others

How

How much does it cost?

• Check the reservation system

• Priced for 2 guests
• New! 1 guest room added
• Prices listed are actual total price
• Weeknights cost less than Fri & Sat
• Best way to check current pricing:
  select arrival & departure dates

Way to cook?

• Yes

• We have a simple kitchen for guests use
• Refrigeration & food storage available
• Indicate cooking plans when checking in
• Ask for anything that you don't see available

Laundry?

• No

• We don't have laundry facilities for guests
• Nearest laundromat is several miles away
• There is dry cleaning nearby

Discounts?

• Yes

• Weeknights cost less than Fri & Sat
• Winter priced lower than warm peak season

Party hostel?

• No

• We sell sleep
• Quiet time is 10 PM to 10 AM
• Plenty of places to party late nearby

How Far From

City Bus?

• One Block

• from the central transit station
• Walking directions from the city bus to us
• All buses begin and end at the central transit station
• City bus called: ART - Asheville Redefines Transit

Greyhound?

• Unsure

• The Greyhound station was shut down in 2020
• Guests have been getting dropped off at gas stations
• The situation is still fluid as of Dec 2021

AVL Regional Airport?

• 15 miles

• City bus is $1 but a long ride

• Bus schedule to Airport

• Bus only runs during work hours

• Driving directions

• Taxi is about $45
  Uber or Lyft closer to $20
• New for 2021! Schedule ride shares in the app PRIOR to arrival!
• (Guests have reported a shortage of drivers, scheduling in advance has been effective)

CLT Airport?

• 2hr 15min

• Directions

• Check alternate routes if traffic is bad

Orange Peel

• 3 blocks

• Directions

Grey Eagle?

• 21 minute walk

• Walking directions

• In the River Arts District

• Short Uber or Lyft

• Driving directions

Civic Center?

• 10 minute walk downtown

• Directions