FAQ

Where

Are you downtown?

• Yes

• Central Business District
• Walk anywhere downtown in less than 11 minutes

Parking?

• Free if parking & walking downtown
• Lyft & Uber if traveling outside of downtown
• Parking garages if driving
• We have parking for a trailer

When

Reserve in advance?

• Yes

• Warm Fri & Sat fill months in advance
• Check availability and reserve

Can we just show up?

• No

• We don't offer same day reservations
• Warm weekends fill weeks in advance
• Check availability pricing & reserve
• Book before midnight of arrival date

Checkout time?

• By Noon

• Any time before 12:00 noon pm
• Self checkout
• No need to notify of your departure

Check-in time?

• After 4 pm

• Reservations scheduled on arrival date via sms
• We text the phone listed in reservation at 3:30 pm
• Please respond instead of just showing up
• Reply to your confirmation about parking info for that day, if you arriving before we open

Check-in after 10 pm?

• Late fee

• $10 for each partial hour starting at 10:01pm

Check-in before 4 pm?

• No

• We are not able to check-in guests before 4 pm
• Rooms are being cleaned from noon until at least 4 pm
• Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk

Curfew or lock out?

• No

• Quiet time from 10 pm to 10 am

Stay one night?

• No

• Multi-night minimum keeps price down & value up
• Check out any time before noon on the departure date
• Arrival date must be correct independent of nights stayed

Check-in Saturday?

• No

• Closed for arrivals on Saturdays
• Reservations can span or depart Saturday

Stay longer than a week?

• No

• Maximum stay of 7 nights per month

What

Bunks or dorm beds?

• No

• Only keyed private rooms
• Shared lockable bathrooms
• Priced for two guest
• Single guest price $10 less per night
• Select 1 guest when reserving

Bedding provided?

• Yes

• All bedding is provided
• Linens, pillows, & comforter
• Let us know if you need more
• Personal bedding prohibited to prevent bed bugs
• Educate yourself about bed bugs & travel

Towels provided?

• Yes

• Washcloths & bath mats also provided
• Let us know if you need more

What should I pack?

• Clothing

• Please check our weather
• Guests are often surprised by the temperature

• Toiletries

• Dr Bronner's liquid soap provided
• Bring your own:
• Toothbrush & toothpaste
• Shampoo & conditioner
• Shaving supplies
• Use anything found in the bathroom

Hair dryer?

• Yes

• Each bathroom should have a hair dryer
• Might be in a wool dryer balls bag
• Ask for a hair dryer if you don't see one
• Use bathroom outlets, hair dryers will trip bedroom circuits

Iron & ironing board?

• Yes

• We have an iron & ironing board
• Generally visible in the common area
• Ask for an Iron & board if you don't see one

Alcohol allowed?

• Yes

• Review NC alcohol laws
• Alcohol laws vary greatly from state to state

Air conditioning?

• Yes

• All bedrooms have AC unit controlled by the guest
• Common areas are fan cooled

Heating?

• Yes

• Tiny House heating is controlled by the guest
• All other rooms have central heating
• Bedrooms have floor resisters controlled by guest
• We can instantly adjust the house temperature remotely
• Let us know if house heat needs adjustment

Pets or animals allowed?

• No

• Pets animals are not allowed under any circumstances
• Do not leave pets or animals in your vehicle

Cancellation policy?

• 2nd paragraph of the: terms page
• Please communicate immediately if there is a possibility of a cancellation

Free internet access?

• Yes

• Multiple free high-speed WiFi connections
• Free access to multiple Linux & Windows computers
• Our connections are the fastest listed for Asheville

Is it safe?

• Yes

• Only crime since 2000 has been petty theft
• Roll up your windows & lock the doors to your vehicle
• We haven't had broken glass on our street
• Nor violent crime
• Our cameras cover most of the street on our block
• Public areas have cameras

Is it noisy?

• No

• Quiet hours are 10pm to 10am
• Sound can carry from room to room
• Fans help with noise masking
• Guests are generally respectful of others

How

How much does it cost?

• Check the reservation system

• Priced for 2 guests
• Prices listed are actual total price
• 1 guest is $10 less per night than 2 guests
• Weeknights cost less than Fri & Sat
• Private bedroom average price $65
• Tiny House average price $95
• Best way to check current pricing:
  select arrival & departure dates

Way to cook?

• Yes

• We have a simple kitchen for guests use
• Refrigeration & food storage available
• Indicate cooking plans when checking in
• Ask for anything that you don't see available

Laundry?

• No

• We don't have laundry facilities for guests
• Nearest laundromat is several miles away
• There is dry cleaning nearby

Discounts?

• Yes

• Pricing structure changing - June 2018
• Weeknights cost less than Fri & Sat
• Guests receive follow up email with discounts
• No discounts from external organizations

Age limit?

• 18 to 40

• Being designed at a Youth Hostel, we encourage guests to also choose us because staying at a Youth Hostel is appealing, not only because we are affordable and in an ideal location
• If you have already reserved, and are just finding out that we are a Youth Hostel and need to cancel, let us know immediately so that we can take care of it. If you reserved far enough in advance, we could possibly even refund the non-refundable deposit
• Our success rate with young guests has been very high, while this is not always the case with our older guests
• We would prefer that all of our guests arrive happy, and leave happy, not just a portion

Party hostel?

• No

• We sell sleep
• Quiet time is 10 PM to 10 AM
• Plenty of places to party late nearby

How Far From

City Bus?

• One Block

• from the central transit station
• Walking directions from the city bus to us
• All buses begin and end at the central transit station
• City bus called: ART - Asheville Redefines Transit

Greyhound?

• 1.4 miles

• Driving directions
• Driving directions listed are best if walking

• Directions via city bus

  Greyhound tickets and reservations

AVL Regional Airport?

• 15 miles

• City bus is $1 but a long ride

• Bus schedule to Airport

• Bus only runs during work hours

• Driving directions

• Taxi is about $45
  Uber or Lyft closer to $20

CLT Airport?

• 2hr 15min

• Directions

• Check alternate routes if traffic is bad

Orange Peel

• 3 blocks

• Directions

Grey Eagle?

• 21 minute walk

• Walking directions

• In the River Arts District

• Short Uber or Lyft

• Driving directions

Civic Center?

• 10 minute walk downtown

• Directions