FAQ | Asheville Hostel & Guest House
Frequently asked Questions
Where
Are you downtown?
-
Yes
- We are in the Central Business District
- At the South Slope Brewing District
- Walk anywhere downtown in less than 11 minutes
Parking?
-
Yes
- We will explain how parking works on your arrival date
- The booking form includes space to describe your specific parking needs
When
30 Night minimum?
-
Yes
- All rooms are minimum 30 nights length of stay as of 2022
- Check availability and reserve
How far in advance?
- The reservation arrival date can only be near future. Typically, less than a month, and more than a couple days from today. This arrival date window changes regularly. There is no maximum length of stay, but all nights must be reserved to be secured
- Check the current arrival date booking window on the reserve page which also shows room availability
Booking window to reserve?
-
Yes
- There is a narrow booking window to reserve in the near future
- Although it fluctuates, it's more than 2 days in advance, and less than a month in advance of arrival
- The current booking window is listed on the reserve page above room availability
Can we just show up?
-
No
- Now that we offer 30 night minimum rooms exclusively, there is a booking window in the near future where it is possible to reserve
- Check availability pricing & reserve
Checkout time?
-
Noon
- Any time before 12:00 noon pm
- Self checkout
- No need to notify of your departure
Check-in time?
-
After 4 pm
- Reservations scheduled on arrival date via sms
- We text the phone listed in reservation at 3:30 pm
- Please respond instead of just showing up
- Reply to your confirmation about parking info for that day, if you arriving before we open
Check-in after Midnight?
-
Late fee
- $10 for each partial hour starting at 12:01 am
Check-in before 4 pm?
-
No
- We are not able to check-in guests before 4 pm
- Rooms are being cleaned from noon until at least 4 pm
- Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk
Curfew or lock out?
-
No
- Quiet time from 10 pm to 10 am
What
Receive mail?
-
No
- Guests can not receive USPS mail at this address
- Guests may not use our address as your legal address in any way
- Mail addressed to guests is not delivered to the locked mailbox, and instead is returned to sender
- However! We are one block from the Downtown Asheville United States Post Office, where they can hold mail as general delivery, or you can rent a post office box from them while you are here
- Guests can receive packages and we are able to help you check the door cameras if you are expecting something, just let us know
Smoking?
-
No
- Smoking is not permitted anywhere on our property
- No flame or candles indoors
Bedding provided?
-
Yes
- All bedding is provided
- Linens, pillows, & comforter
- Personal bedding prohibited to prevent bed bugs
- Educate yourself about bed bugs & travel
Towels provided?
-
Yes
- Washcloths & bath mats also provided
- Let us know if you need more
What should I pack?
-
Clothing
- Please check our weather
- Guests are often surprised by the temperature
- Especially how cold it is at night in the mountains
-
Toiletries
- Shampoo & conditioner provided
- Bring your own:
- Toothbrush & toothpaste
- Shaving supplies
- Use anything found in the bathroom
Hair dryer?
-
Yes
- Each bathroom should have a hair dryer
- Ask for a hair dryer if you don't see one
- Use bathroom outlets, hair dryers will trip bedroom circuits
Iron & ironing board?
-
Yes
- We have an iron & ironing board
- Generally visible in the common area
- Ask for an Iron & board if you don't see one
Alcohol allowed?
-
Yes
- Review NC alcohol laws
- Alcohol laws vary greatly from state to state
Air conditioning?
-
Yes
- All bedrooms have AC unit controlled by the guest
- Common areas are fan cooled
Heating?
-
Yes
- Tiny House heating is controlled by the guest
- All other rooms have central heating
- Bedrooms have floor registers controlled by guest
- We can instantly adjust the house temperature remotely
- Let us know if house heat needs adjustment
Pets or animals allowed?
-
No
- Pets or animals are not permitted under any circumstances
- Do not leave pets or animals in your vehicle
Cancellation policy?
-
No
- All sales are final
Free internet access?
-
Yes
- Free high-speed WiFi
- Free access to a physical computer
- Our internet is very fast
Is it safe?
-
Yes
- The only crime in our neighborhood since 2000 has been petty theft
- Roll up your windows & lock the doors to your vehicle
- We haven't had broken glass on our street
- Our cameras cover most of the street on our block
- Public areas have cameras
Is it noisy?
-
No
- Quiet hours are 10pm to 10am
- Sound can carry from room to room
- Fans help with noise masking
- Guests are generally very respectful of others
- Guests should be aware that as of 2022 there is a new open air music venue across the parking lot from us called Rabbit Rabbit. We hope you like music!
- Asheville has a new noise ordinance, and we have found that Rabbit Rabbit has been in compliance
- The author of this page is an audio engineer, and can attest that the amplified sound is quieter than expected, and music is generally pleasant.
How
Laundry?
-
Yes
- We will explain operation during check-in
- Personal laundry:
- Guests can wash their own clothes at any time, just be quiet at night
- Laundry soap and dryer sheets are provided
- Guests are responsible for washing their own bedding while staying here
- All guest bedding is provided
- Dry loads abandoned in the washer by staff or guests
- Wipe out a laundry basket with cleaning provided cleaning spray and put anything in the dryer on the clean table
- Place anything dirty only in the dirty table area
- Please clean out dryer lint filter after every load
- House laundry:
- Avoid small loads
- Wash like House items separately to avoid "unbalanced loads":
- Wash House bar mop / colorful microfiber towels by themselves
- Wash House black washcloths by themselves
- Use a little bleach in bleach well for whites:
- Wash House whites towels & bathmats by themselves
- Wash House sheets & pillow cases by themselves
- Wash comforters by themselves
- Wash towel & bathmat only with similar type of fabric
- If the washer or dryer gets weird and stops working, please take a photo of the error code, and search the problem, or report to staff
- The machines are computers, and if they cease responding, unplug for 2 hours, and plug back in, they should return to normal
How much does it cost?
-
Check the reservation system
- Longer stays are discounted
- One time Background Check is $45
- 30 Night Minimum to Reserve
- Price listed is per night price
- Discount for 60 to 89 nights
- Discount for 90 or more nights
Way to cook?
-
Yes
- Our properties have full kitchens
- Please always use the range hood when cooking!
- Indicate cooking plans when checking in
- Ask for anything that you don't see available
- Tiny House
- The Tiny House only has refrigeration, a microwave, coffee & tea makers inside the unit, but has access to a building with a full kitchen
Discounts?
-
Yes
- Sometimes extension of stay is discounted
- Winter season is priced lower than warm peak season
Party hostel?
-
No
- We sell sleep
- Quiet time is 10 PM to 10 AM
- Plenty of places to party late nearby
How Far From
City Bus?
-
One Block
- from the central transit station
- Walking directions from the city bus to us
- All buses begin and end at the central transit station
- City bus called: ART - Asheville Redefines Transit
Greyhound?
-
Unsure
- The Greyhound station was shut down in 2020
- Guests have been getting dropped off at gas stations
- The situation is still fluid as of Dec 2021
AVL Regional Airport?
-
15 miles
- City bus is $1, takes 36 mins, and runs every 90 mins
-
Bus schedule to Airport
- Bus only runs during work hours
-
Driving directions
- Try scheduling ride shares prior to arrival
- Guests have reported a shortage of drivers
CLT Airport?
-
2hr 15min
-
Directions
- Check alternate routes if traffic is bad
Orange Peel
-
3 blocks
-
Directions
Grey Eagle?
-
21 minute walk
-
Walking directions
-
In the River Arts District
-
Short Uber or Lyft
-
Driving directions
Civic Center?
-
10 minute walk downtown
-
Directions